Support
How can we help?
Tell us what you were trying to do, what happened, and the model of your iPhone or iPad. Please don’t email children’s personal details.
Common questions
The parent installed the app but isn’t connected. What do I do?
Ask the parent to open NannyLog. If it opened in nanny mode, go to Settings → Switch to Parent Mode, then tap Enter Invite Code on the home screen and type the 8-character code from the invite email. Codes expire after 7 days; if it has expired, send a new invite from Settings → Parents.
How do I invite a parent?
In NannyLog go to Settings → Parents → Invite a Parent, choose the child and enter the parent’s email. They receive an email with an 8-character code. You can also share the code yourself.
I started as a guest. How do I keep my data?
Go to Settings and tap Secure Your Account to add an email and password. Your data stays the same and you can sign in on a new phone. A guest account cannot be recovered if the app is deleted.
How do I restore my Premium subscription?
Open the subscription screen in NannyLog and tap Restore Purchases while signed in to the same Apple ID you subscribed with.
How do I cancel Premium?
Subscriptions are handled by Apple. On your iPhone open Settings, tap your name, then Subscriptions, and choose NannyLog.
How do I delete my account?
In NannyLog open Settings and choose Delete Account. This permanently removes your account and NannyLog data. Cancel any active subscription with Apple separately.