# How can we help?

> Email jarrod@jandhtechnology.com for help with NannyLog.

Source: https://nannydaily.com/support

Tell us what you were trying to do, what happened, and the model of your iPhone or iPad. Please don’t email children’s personal details.

## Common questions

### The parent installed the app but isn’t connected. What do I do?

Ask the parent to open NannyLog. If it opened in nanny mode, go to Settings → Switch to Parent Mode, then tap Enter Invite Code on the home screen and type the 8-character code from the invite email. Codes expire after 7 days; if it has expired, send a new invite from Settings → Parents.

### How do I invite a parent?

In NannyLog go to Settings → Parents → Invite a Parent, choose the child and enter the parent’s email. They receive an email with an 8-character code. You can also share the code yourself.

### I started as a guest. How do I keep my data?

Go to Settings and tap Secure Your Account to add an email and password. Your data stays the same and you can sign in on a new phone. A guest account cannot be recovered if the app is deleted.

### How do I restore my Premium subscription?

Open the subscription screen in NannyLog and tap Restore Purchases while signed in to the same Apple ID you subscribed with.

### How do I cancel Premium?

Subscriptions are handled by Apple. On your iPhone open Settings, tap your name, then Subscriptions, and choose NannyLog.

### How do I delete my account?

In NannyLog open Settings and choose Delete Account. This permanently removes your account and NannyLog data. Cancel any active subscription with Apple separately.